Capture, Track, and Resolve Every Issue
QR-based complaint logging with real-time tracking ensures no issue goes unnoticed. Transform complaint management from chaos to clarity.
Smart Complaint Tracking System
From initial report to final resolution, manage every complaint with transparency and efficiency
QR Code Reporting
Place QR codes throughout your facility. Users scan to instantly log complaints with automatic location tagging and timestamps.
Photo & Video Evidence
Capture issues visually with photo and video attachments. Document problems clearly to expedite resolution and reduce miscommunication.
Real-Time Tracking
Monitor complaint status in real-time. Both complainants and managers see live updates from submission to resolution.
Two-Way Communication
Built-in messaging allows staff to ask clarifying questions and provide updates. Keep complainants informed throughout the process.
Automated Workflows
Auto-assign complaints based on category, location, or priority. Set SLA timers and escalation rules for timely resolution.
Analytics & Reporting
Track resolution times, identify recurring issues, and measure team performance. Data-driven insights improve service quality.
Simple Complaint Resolution Process
A streamlined workflow that ensures every complaint gets the attention it deserves
Scan QR Code
User scans location-specific QR code to open complaint form with auto-populated location data.
Log Complaint
Fill in issue details, category, priority, and attach photos. Submit with a single click.
Auto-Assign
System automatically routes complaint to appropriate team member based on category and location.
Track Progress
Staff updates status as they work. Complainant receives notifications at each milestone.
Collect Feedback
Upon resolution, complainant rates service quality. Feedback helps improve future response.
Transform Complaint Handling
Digital complaint management reduces response times by 60% and increases resolution rates by 80%. Every issue gets logged, tracked, and resolved.
Zero Complaints Lost
Every complaint is digitally captured and tracked until resolution
Faster Response Times
Automated routing and notifications reduce initial response time by 60%
Complete Transparency
Real-time visibility into complaint status builds trust and accountability
Data-Driven Improvements
Identify patterns and recurring issues to prevent future complaints
Complaint Categories
Maintenance Issues
Plumbing, electrical, HVAC, structural problems, and general repairs
Cleanliness & Hygiene
Common area cleaning, waste management, pest control, and sanitation
Security Concerns
Safety hazards, access control, lighting issues, and security breaches
Noise & Disturbance
Noise complaints, unauthorized activities, and disruption management
Amenity Issues
Pool, gym, parking, elevator, and common facility malfunctions
Advanced Complaint Features
Priority & SLA Management
Set priority levels and service level agreements. System automatically escalates overdue complaints to ensure timely resolution.
Anonymous Reporting
Allow anonymous complaints for sensitive issues. Protects reporters while still capturing critical feedback.
Multi-Channel Submission
Accept complaints via QR scan, web portal, mobile app, email, or phone. All channels feed into one unified system.
Recurring Issue Detection
AI identifies patterns in complaints to flag recurring problems that need permanent solutions rather than temporary fixes.
Satisfaction Surveys
Automatically send satisfaction surveys after resolution. Measure service quality and identify areas for improvement.
Complete Audit Trail
Full history of every complaint with timestamps, actions taken, and responsible parties. Perfect for compliance and quality assurance.
Perfect For Every Environment
Residential Communities
Residents report maintenance issues, noise complaints, and amenity problems with QR codes placed throughout the property.
Commercial Buildings
Tenants and employees log facility issues, service requests, and safety concerns for rapid response from building management.
Educational Institutions
Students and staff report campus issues, classroom problems, and facility concerns to ensure a safe learning environment.
Healthcare Facilities
Staff and patients report equipment issues, cleanliness concerns, and safety hazards for immediate attention and resolution.
Hotels & Hospitality
Guests report room issues and service requests. Staff track and resolve problems to maintain high satisfaction scores.
Manufacturing Plants
Workers report equipment malfunctions, safety hazards, and quality issues to prevent downtime and maintain safety standards.
Start Resolving Issues Faster Today
Join facilities achieving 80% faster complaint resolution with digital tracking systems