Privacy Policy
How Firmity collects, uses, stores, and protects your information
Introduction
Firmity ("we", "our", or "us") provides a Computerized Maintenance Management System (CMMS) mobile application designed to help organizations manage maintenance operations, assets, employee attendance, work orders, complaints, and related activities.
This Privacy Policy explains how we collect, use, store, and protect information when you use the Firmity mobile application. By using the App, you agree to the collection and use of information as described in this Privacy Policy.
Data Collection
Information We Collect
We collect only the information necessary to provide and improve our facility management services.
Account Information
- Name & Email Address
- Phone Number
- Employee ID
- Organization Information
- User Role
Attendance Information
- Check-in & Check-out Records
- Attendance History
- Leave Requests & Status
- Work Schedule Information
Location Information
- Precise device location for attendance verification
- Workforce management
- Task assignment verification
- Operational reporting
Photos & Media
- Maintenance task photos
- Work order documentation
- Complaint resolution images
- Asset & inspection photos
Maintenance & Complaint Data
- Task assignments & work orders
- Complaint information
- Maintenance logs & completion status
- Comments, notes & service history
Asset Information
- Asset records & locations
- Equipment details
- Maintenance schedules
- Inspection records & history
Device & Technical Information
- Device type & OS version
- Application version
- Device identifiers & IP address
- Error logs & diagnostic information
Data Usage
How We Use Information
We use collected information solely to operate, maintain, and improve the Firmity platform.
Provide and maintain App functionality
Authenticate users securely
Manage employee attendance and leave requests
Verify attendance location
Process and track maintenance tasks and complaints
Manage and track asset information
Improve system performance
Troubleshoot technical issues
Ensure security and prevent unauthorized access
Generate operational reports for organizations
Transparency
Data Sharing & Disclosure
Information may be shared only with the following parties, strictly for operational purposes.
Your Organization
The organization that provides access to the App, including authorized administrators and supervisors.
Service Providers
Trusted providers supporting cloud hosting, data storage, analytics, authentication, and security.
Legal Authorities
Only when required by applicable laws, regulations, or valid legal processes.
Protection
Data Storage & Security
Security Measures
We implement appropriate technical and organizational measures to protect data against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect information, no method of electronic storage or transmission over the Internet is 100% secure.
Data Retention
Information is retained for as long as necessary to provide services, maintain business and operational records, meet legal obligations, resolve disputes, and enforce agreements.
Organizations using Firmity may determine specific retention periods for their employees' data.
Your Control
User Rights
Depending on applicable laws, users may have the following rights regarding their personal information.
Access their personal information
Request correction of inaccurate information
Request deletion of information where permitted
Object to certain processing activities
Requests should be directed to the organization administering the App or to Firmity support.
Children's Privacy
Firmity is intended solely for use by authorized employees, supervisors, contractors, and business personnel. The App is not directed to children under 13 years of age.
Third-Party Services
The App may use third-party services for cloud hosting, data storage, authentication, analytics, push notifications, and error monitoring. These providers process information per their own privacy policies.
Policy Updates
We may update this Privacy Policy periodically. Updated versions will be published within the App or on our website with a revised effective date.
Questions About This Policy?
If you have any questions about this Privacy Policy, please reach out to our support team.
By using Firmity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein.