Firmity for Educational Institutions
Campus Infrastructure, Professionally Managed.
From classrooms to hostels — Firmity helps educational institutions stay on top of maintenance, keep campuses secure, and serve students and staff with faster facility support.
Students raise issues in 30 seconds
QR codes in every room. Scan, describe, submit. No more WhatsApp chaos or verbal handoffs to wardens and admin.
Every campus worker, tracked
Security, housekeeping, and contractors — digitally checked in and out, shift by shift. No paper. No disputes.
Safer gates, smarter campuses
Pre-authorise parent visits, log every vendor, and maintain an auditable gate record from any device — anywhere.
Book a DemoTrusted by campuses across India
What Firmity Delivers
Outcomes educational institutions measure
Facility Complaint Helpdesk
Students and staff report issues in 30 seconds.
Replace WhatsApp chains and verbal complaints with a structured, trackable helpdesk. Students, faculty, and admin staff raise tickets from their phones — and facility teams receive, assign, and resolve them with full accountability.
- Scan a QR code in any room to raise a location-tagged complaint instantly
- Category-based routing: electrical, plumbing, civil, IT, housekeeping
- Real-time status updates sent back to the person who raised the ticket
- Management dashboard showing resolution time, volume by department, and SLA adherence
Helpdesk Tickets
Projector not working
TKT-182 · Room 204 — CS Dept.
Raised by Prof. Anand · 1h ago
Water leakage in washroom
TKT-181 · Block C, Ground Floor
Raised by Student · 3h ago
AC compressor noise
TKT-180 · Staff Room — Block A
Raised by Admin Staff · Yesterday
Hostel Maintenance
From room repairs to common areas — one system.
Hostel facilities run 24/7. Firmity gives hostel wardens a floor-wise view of all pending maintenance requests, lets students raise issues without visiting the warden's office, and tracks every repair to closure.
- Floor-wise and block-wise maintenance tracking for hostel wardens
- Student-raised requests via mobile: room number auto-tagged
- Recurring PPM for common areas: water pumps, geysers, gym equipment
- Escalation rules for unresolved issues beyond SLA thresholds
Hostel Block A — Maintenance
Floor 1
0
tickets
Floor 2
3
tickets
Floor 3
1
tickets
Floor 4
4
tickets
Tap dripping
Room 312 · Raju P.
Light fitting loose
Room 214 · Mohan S.
Door lock broken
Room 401 · —
Visitor & Gate Management
Secure campus. Seamless entry.
Uncontrolled visitor access is a safety risk. Firmity's visitor management module logs every entry, supports parent pre-authorisation, and gives security staff a digital register accessible from a tablet at the gate.
- Pre-authorise parent and vendor visits from the admin portal
- Capture visitor photo, vehicle number, and purpose on entry
- Automatic SMS / WhatsApp notification to the host on visitor arrival
- Searchable digital visitor log with entry/exit timestamps
Gate Log — Today
2 on-campusPriya Sharma
Parent Visit · Ananya Sharma (Rm 204)
DL 4C 2341 · In: 10:15 · Out: —
TechSupport India
Vendor · IT Dept.
UP 32 AK 5678 · In: 09:30 · Out: 11:45
Raj Constructions
Contractor · Civil Dept.
On Foot · In: 08:00 · Out: —
Equipment AMC Management
Critical systems — never out of contract.
A failed lift or a tripped generator during examinations is an institution's worst nightmare. Firmity maintains a centralised register of all AMC contracts for campus equipment, with automated renewal alerts and service visit logs.
- AMC register for lifts, generators, HVAC, fire systems, lab equipment
- Renewal alerts at 90, 60, and 30 days before expiry
- Service visit scheduling with vendor sign-off and report upload
- Document vault for contracts, warranties, and compliance certificates
Equipment AMC Register
1 expiringOtis India
Lifts × 4
Expires 30 Nov 2026 · 159 days left
Blue Star Service
HVAC Units × 12
Expires 10 Aug 2026 · 47 days left
Kirloskar Electric
DG Set × 2
Expires 20 Feb 2027 · 241 days left
Staff & Contractor Attendance
Housekeeping, security, and contractors — accounted for.
From daily cleaning staff to electrical contractors, Firmity digitises attendance for every category of facility worker on campus. No paper registers, no disputes, and a clean export for payroll every month.
- Digital check-in/out with time-stamps for security, housekeeping, and maintenance staff
- Shift-wise attendance summary for each department
- Contractor attendance linked to work orders and task completion
- Monthly attendance export for payroll and contractor billing
Staff Attendance — Today
2 on-dutyKumar (Security)
Security · Morning
06:00 → On duty
Sangeeta (Housekeeping)
Housekeeping · Morning
06:30 → On duty
Raju Electricals
Contractor · Day
09:00 → 13:30
Mohan (Housekeeping)
Housekeeping · Morning
06:30 → 14:30
Case Study
How Shivalik Institute of Technology reduced campus complaints by 58% in one semester
Shivalik Institute of Technology, Noida — a 4,000-student engineering college — was managing facility requests through a mix of WhatsApp groups, verbal communication, and email threads. After deploying Firmity:
58%
Fewer unresolved complaints per semester
5 days → 18 hrs
Average resolution time drop
100%
Visitor log digitisation at gate
“Before Firmity, students came directly to my office for every issue. Now they raise a ticket and see updates on their phone. Our team actually resolves problems — they're not just firefighting anymore.”
— Dr. Priya Nair, Director of Administration, Shivalik Institute of Technology
Institution
Shivalik Institute of Technology
Location
Noida, Uttar Pradesh
Size
4,000 students · 320 staff
Modules Used
Platform Capabilities
Everything your campus facility team needs
Complaint Helpdesk
QR-based issue reporting with category routing, status tracking, and SLA monitoring
Hostel Maintenance
Floor-wise request tracking for hostel wardens with recurring PPM for common areas
Visitor Management
Digital gate log with pre-authorisation, photo capture, and host notifications
Equipment AMC
Contract register with renewal alerts, service logs, and document vault
Staff Attendance
Digital attendance for security, housekeeping, and contractors with shift reports
Preventive Maintenance
Scheduled upkeep for generators, lifts, HVAC, and campus infrastructure
Give your campus the facility management it deserves.
Firmity is purpose-built for the complexity of institutional campuses — from multi-building layouts to multi-shift staff rosters.